Welcome
Attract. Retain. Thrive.
Helping business owners grow revenues, retain customers and employees, and ultimately THRIVE!
Why do you need us?
What are the benefits?
Why do you need us?
Are you losing customers to your competition?
Are you finding your employee turnover has increased lately?
Are you and your management team struggling to make change happen or stick?
With over 20 years of experience designing, measuring, and improving customer experiences for major brands such as General Electric, Mazda, DST, Grainger, Kenwo
Are you losing customers to your competition?
Are you finding your employee turnover has increased lately?
Are you and your management team struggling to make change happen or stick?
With over 20 years of experience designing, measuring, and improving customer experiences for major brands such as General Electric, Mazda, DST, Grainger, Kenworth, and many others, I have found it's three things that keep businesses from sustaining change. A lack of:
- Leadership engagement
- Culture expectations
- A continuous improvement mindset
Companies who do not collect, analyze and take action with customer and employee feedback are companies that fall behind their competition and ultimately struggle with key measures on a regular basis.
We can provide a strategy and execution plan for your voice of customer and voice of employee whether it's your first time or looking for a new perspective on an existing program.
How can we help?
What are the benefits?
Why do you need us?
We focus on establishing a continuous improvement mechanism, evaluate and lead leadership through coaching and development, and increase employee engagement by working with HR and Training to implement improved onboarding processes and ongoing employee development and training.
We also help define and build out experiences that can be me
We focus on establishing a continuous improvement mechanism, evaluate and lead leadership through coaching and development, and increase employee engagement by working with HR and Training to implement improved onboarding processes and ongoing employee development and training.
We also help define and build out experiences that can be measured and actionable. By leveraging the data you collect, along with your operational data, your managers can better prioritize and focus on what's important from your customers point of view to improve. A true customer-centric organization leverages operational and customer feedback to develop a 360 degree view of your customer base.
Having this view can drive more targeted sales, personalized experiences, and drive product development to further meet the needs of your customer. Let us help you figure out how this will look for your organization by evaluating current processes, data collection methods, and systems and bring a plan of action back to implement.
We can define, design, and deploy your strategy so it doesn't get left in the circular file cabinet.
Call today for a free discovery call!
What are the benefits?
What are the benefits?
What are the benefits?
Increase:
- Sales Revenue
- Productivity
- Customer Satisfaction & Employee Engagement
- Leadership & Management Engagement
Lower:
- Customer Acquisition Costs
- Employee Onboarding Costs
- Employee Recruitment Costs
- Operational Spend
Overall, we want for you to have:
Happier Employees
Happier Customers
Happier Leadership Team
Happier Front-Line
Happier P&L
Our goal
Increase:
- Sales Revenue
- Productivity
- Customer Satisfaction & Employee Engagement
- Leadership & Management Engagement
Lower:
- Customer Acquisition Costs
- Employee Onboarding Costs
- Employee Recruitment Costs
- Operational Spend
Overall, we want for you to have:
Happier Employees
Happier Customers
Happier Leadership Team
Happier Front-Line
Happier P&L
Our goal for you is to build a strong, empathetic "Human" - Centric Culture.
Let's help you bring your people and your customer back into the boardroom and have a voice in all your decisions.